1. What is the capacity of your system?

It's unlimited. However, this is an open ended answer to an open ended question. Capacity could mean in minutes going through the servers or stack of servers, it could mean the database capabilities, it could be the number of instances/calls registered and calling through your system, or just purely the capacity based on number of sign-ups before everything slows down.

The Vocalscape basic server for example handles 3 million+ minutes per basic server install, handles up to 1000+ simultaneous calls, and that equals on average 10,000 subscribers depending on whether it's a softphone business model or ATA model and average usage. By adding a new server into the cluster you increase the capacity by 10,000 more subscribers. Therefore, by adding more servers you have unlimited capacity.

2. Which Load Balancing solutions do you support?

Most VoIP firms do not profess to support load balancers and rely upon your expertise and choice. Load balancing will be a function of the customer’s network architecture. We have used a couple of Linux based software load balancers successfully. All of the large hardware manufactures i.e. Cisco have load balancing solutions as well.

3. List of Trunking Gateways your software has been tested on.

This may be important for softswitch business models and termination into specific routes expecially when doing ethnic targeting such as calling cards to India, calling cards to Eastern Europe, etc. We are indifferent to which gateways are used. We have internal expertise to provide configuration services at a cost to the customer for Quintum or Cisco, as long as they are using our software.

4. What are your rates?

Well most providers of technology do not have rates, or at least do not have the best rates. Companies such as ISPhone, Key West Communications, Mix Networks, Level 3, Qwest, Primus, those are the companies you need to ask for rates from. You put their rates into the rate table within your newly installed Vocalscape turn-key cluster.

5. Does your system support Least Cost Routing

It’s up to the definition of least cost routing. Have some clients go to one route, and others go to a cheaper route is no problem, having one client go from route A for 5 cents to route B because it has been entered into a table for 4 cents requires logic and scripting to do so. It’s absolutely possible, but the scripting knowledge is required within our cluster to do this or at least in most systems this is true. The first option is standard.

6. I want to run a business like Vonage? I want a subscriber business model

Vocalscape supplies a whole turn-key system with the ATA provisioning, sign-up, tables, and set-up to enable your ecommerce transaction account and information to be in business within 30 days. Even less time if you just want to run a standard business without customizations.

7. What are some of the business models I should run as a VoIP firm?

ATA Business Models and VoIP  (These models work for Softphones too)

- DID and Voice Mail for a monthly fee and pure post paid where you take the risk and credit check your clients
- DID and Voice mail for a monthly fee, all airtime is prepaid
- DID, Voice Mail, and all you can call in the US and Canada, monthly fee and all International Airtime Prepaid
- DID, Voice Mail, all you can call in US and Canada as a 3 month, 6 month, 12 month or 24 month one time payment with International Airtime Prepaid
- No DID, just a SIP address, Voice Mail, and free IP-IP calling, Prepaid Airtime otherwise (often involving some kind of directory or presence recognition)

Calling Card Business Models and VoIP (These models work for softphones too)

- Unlimited calling in the US and Canada calling card with a monthly payment
- Unlimited calling time slots, such as between 8-6 unlimited, 2 cents a minute after 6 with a monthly payment
- Prepaid international Calling Cards based on face value (The most common model)

8. Does VoIP work over wireless?

Yes VoIP does work over wireless, but for this question there are many to come back, such as manage wireless network or unmanaged? What is the up and down load, contention of the network etc. All of these questions come with solutions to make VoIP work on a wireless network but it requires consulting and experience, which we can do.

9. Does VoIP work in Countries where VoIP packets are given less priority or filtered by the ISP?

Yes, you just need to design a virtual private network for ATAs or Softphones to encrypt the voice packets so the ISP can not filter the packets. Decrypting the packet is against several federal laws, but be prepared in this case to keep a storage of all packets and the ability to provide Government Security Authorities your encryption codes upon request. With global security concerns, this is your best option.

10. Are you 911 capable?

Vocalscape allows for loading database and client information in a manner that respects privacy law but enables database information to be passed to emergency centers enabling e911 services. Northern911, and other like services that supply this capability to alarm companies are becoming the intermediaries to VoIP firms to supply the translation of these services from the VoIP firm to the Telco regulating and managing the 911 services.

911 capability therefore depends on intermediaries and just routing of clients calls and information.